Full Management Service Brochure
Welcome to MCPI Hosting! This brochure will walk you through who we are, what we do, why this could be the smartest option for your property, and the full process.
Contents: (quick view scroll links)
Who We Are
We're more than property managers - we're hospitality partners. We built MCPI Hosting around a simple belief: short-letting should be stress-free for owners and create 5-star experiences for guests.
That's why each property we manage is treated with the same care, attention and commercial ambition as if it were our own. By combining hands-on hospitality, smart systems and deep market insight, we take care of everything behind the scenes, allowing you to enjoy stronger returns without the day-to-day involvement.
Transparency
Clear reports, open updates and full transparency.
Asset Care
Your property is treated like a home, not a number.
Hospitality First
Happy guests lead to stronger reviews and returns.
Data-Led
No guesswork - pricing and calendar strategies driven by live data.
A fully managed short-let service
We provide a fully managed short-let service that covers every stage of the journey - from setup and launch to daily optimisation and guest care. We onboard your property, launch within days, and handle everything else, while you enjoy the returns.
The benefits, without the stress
Our service is designed to cover every aspect of short-let management, so you enjoy the benefits without the stress.
Hands-Free
We handle every day-to-day task, so you don't have to.
Security
Guest vetting, safeguards and inspections protect your property.
Higher Income
Short-lets typically generate 30-50% more than AST rentals.
Owner Flexibility
Block dates and use your home whenever it suits you.
Quality over quantity
We manage a focused portfolio of properties, prioritising quality over quantity. This allows us to give each property genuine attention, rather than relying on bulk management or "set and forget" automation.
By combining smart technology with hands-on hospitality, we optimise every property individually - listings, pricing and performance are monitored and refined daily to drive consistent bookings, strong occupancy and long-term operational health.
Our incentives are fully aligned with yours - we only earn when you earn, with clear pricing, transparent reporting and no hidden surprises. Once your property is live, everything is handled, giving you a truly hands-off experience, backed by responsive support and direct access to decision-makers.
Owners who stopped worrying
“I've had a fantastic experience with MCPI Hosting for my Airbnb. MCPI handles everything so efficiently that it's completely hands-off for me - it's passive income. It's a huge weight off my shoulders knowing everything is in such capable hands, and I highly recommend.”
“MCPI Hosting has been managing our unit for around 3 months now and we're extremely happy with their professionalism. Looking forward to the next few years of working together and continuing to see everything run smoothly.”
“I've had my Airbnb for over 25 years and it's never been as well-occupied as it is under MCPI's management. My property is in great hands, my guests are happy and everything runs so smoothly. If you're looking for someone reliable, efficient, and easy to work with, I can't recommend MCPI enough.”
Predictable income, fully transparent
We collect all guest payments directly and handle the booking process from start to finish for you. Landlords receive payouts by the 10th day of the month, as some platforms hold guest payments for a few days after check-out, with a report showing gross income, all costs from the month, net income and performance indicators.
Guest Pays
The guest pays for their stay and cleaning fee via the platforms or directly through us.
Platform Commission
Platforms take their commission unless the booking is direct, though we apply a markup to counteract this.
Client Account
Net income is paid into our client account - we pay housekeeping, maintenance and our fee for you.
Payout
We send your monthly payment with a detailed statement and pre-paid invoice for management.
Need mid-month figures? You'll get access to your Owners Portal upon going live, with live information on bookings and calendars. This way, your income stays predictable and fully transparent - or just ask us, we're happy to provide an update anytime!
Getting Started Is Easy
Bringing your property to life should be as easy as possible. That's why our onboarding process is designed to be smooth, simple and quick. This guide walks you through each step of getting your property ready for success, from safety checks and setup to professional photography and launching. When everything is done right from the start, it shows in stronger income, smoother operations and better guest reviews.
What's Included?
Systems
We build your property into our systems behind the scenes so everything runs smoothly from day one.
Information
We gather all essential details about your property, ensuring everything is accurate and ready for launch.
Setup
Practical guidance on furnishing your property for short-lets, plus support and coordination around required compliance.
Marketing
Professional photography and a high-performing listing, optimised to convert and launched across booking platforms.
Additional Services & Third-Party Requirements
To keep onboarding smooth and transparent, a small number of elements sit outside our standard onboarding service. We'll guide and coordinate where needed, but these are handled separately.
- Interior Design
- Full interior design is not included, however we can advise or arrange this as an optional add-on.
- Formal Compliance Assessments
- Certain assessments (such as fire risk assessments where required) must be completed by qualified third parties; we can recommend trusted professionals and help coordinate this process for you.
Five steps to going live
- 1
First Steps
We'll send your agreement and onboarding forms, then you're in.
- 2
Setup
You'll equip the property with furniture & essentials - we'll give you a clear checklist so nothing gets missed.
- 3
We Take It From Here
We build your listings, strategies, set up guest guides, and organise a deep clean if needed.
- 4
Photography
A professional photographer captures your property at its best - we can even stage with extra decor.
- 5
Launch!
We add the photos, press launch, and bookings usually follow within days.
We aim to have your property live and ready to take bookings within 2 weeks of the agreement or finishing renovations etc. This depends on the number of listings in our onboarding process at the time, and how much work is needed on your property.
Clear pricing. Nothing hidden.
Management Fee
A percentage of booking revenue, based on the length of your agreement.
16%
12 months
18%
6 months
20%
Flexible (min. 3 months)
Multi-property portfolios receive a 2% reduction (e.g. 16% becomes 14%). Greater discounts are available for luxury / high nightly rate homes.
Onboarding Fee
We charge this onboarding fee to contribute towards the cost of onboarding each property. Onboarding isn't as cheap or quick as many might think:
- Professional photography
- Listing creation and marketing strategy
- Software and systems setup
- Coordination of your on-the-ground team
- Readiness and compliance checklists
- House manual and digital guest guide creation
- Initial viewing or inspection
Base price: £400 for a 1-bedroom property, +£30 per additional bedroom (minus existing items already in place).
Direct Booking Fee
A fee designed to benefit everyone involved: guests pay less and you earn more per stay with no platform commission, and we reinvest into the systems that make it possible.
5% direct channel fee, covering:
- Paid advertising and direct-to-guest marketing
- Ongoing SEO improvements
- Increased admin and guest support
- Increased vetting with no channel protection
Plus a 1.5-2.5% payment processing fee for any booking not paid via BACS. In short, it allows us to actively grow your direct booking share without compromising the security of card payments, heavily mitigating against chargebacks and fraud.
About the Onboarding Fee
We charge a one-time onboarding fee at the start to cover everything needed for us to launch your property properly. The fee varies by property size and what's already in place, and pays off through stronger listings, better guests, bookings from day one, and smooth operations. If you already have professional photography, we'll deduct this from your fee.
- Professional Photography
- £200 + £30/bedroom
- Inspection, Audit & Walkthrough
- £80
- Guest Guide Creation & Installation (x4)
- £60
- Listings & Virtual Manual Creation
- £60
- Total for a 1-bedroom property
- £400
Additional optional upgrades for security and home efficiency monitoring are available - see our Security Device Management Packages page for details.
How we run things, day to day
Our Promise to You
We know your property is more than just a listing - it's an investment and a home, a source of income, and a space you care about. Our job is to protect and grow that, so you can focus on what matters most to you. You're in good hands.